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Can I integrate it with QuickBooks or Peachtree?Yes – this requires the purchase of the Accounting interface module for the accounting program you are using. This can save as much as several hours of data entry each day.
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What information is sent to QuickBooks/Peachtree?Customer information, Invoices (sales journal), Purchase Orders and Deposits (Cash Receipts) can be sent to your accounting software.
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What kind of computer do I need to use your software?Any Microsoft based operating system beyond Windows 7 is supported.
MINIMUM SYSTEM REQUIREMENTS:
- Processor – 1.5 GHz or faster CPU (i5 or better recommended)
- Microsoft Windows 7 SP1 or higher for workstations
- MS Windows Server 2008 SP1 or higher for servers (optional)
- Hard Drive Storage 6 GB (128 GB HDD recommended)
- Memory 2 GB (4 GB or more recommended)
- Monitor or Display: 1024 x 768 (1366 x 768 or higher recommended)
- Access to a wired High Speed Internet connection (for software & product updates)
- Wireless & Thin Client Environments (terminal services) are not supported
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How do I update my software?Software updates provided by Solatech are distributed to our customers via the web. Your software will be updated periodically with the Solatech Update utility that is provided with your software.
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Is there an instruction manual and/or documentation available?A getting started Users Guide is provided when your software ships and can also be downloaded in PDF format from the web. Additional and more detailed assistance is available via the online help and our knowledge base articles which are available from our technical support department.
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Is technical support available?Technical support is available 8:30 AM – 5 PM Eastern time at (336) 889.2455 and via our Support Request Form. Registered users can also access our user support pages on this web site.
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Can I e-mail quotes and order confirmations to customers?Certainly. The Order Entry E-Mail module gives users and sales reps the ability to send any customer quote, confirmations, invoices, etc. directly from their Solatech software. If an internet connection is not available at the time, the e-mail waits until one is available.
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How do I set up different pricing for my customers?The pricing provided for the manufacturers supported by Solatech or for your own products is the standard published retail pricing. During the setup process for SalesPRO, Solatech staff configure vendor discounts and retail margins, which users can continue to manage.
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How long has Solatech been providing software for the industry?Although the principals of Solatech have been providing software for the industry since 1992, the Solatech software system has been used across the industry since 2000. It is the most extensive and comprehensive system available in the industry.
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What if we sell a custom product, or a product that’s not on your master product list?Products that are not currently supported by Solatech can be added to the system for an individual customer or for a specific manufacturer. Click on Manufacturers We Support to see a complete list.
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Is the software web-based?The Solatech system is PC based which allows you to work anywhere with out the issues of internet connectivity. In addition, all your data is stored on your computer instead of on someone’s sever located who knows where.
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I don’t know much about computers. Can I still use your software?If you are comfortable using computers, then you can be implement one of the Solatech systems to make your business more profitable. Our technical support department is VERY knowledgeable in computers and we are here to help you. If you were the technology expert, you wouldn’t need us.
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What is Product Designer?Product Designer is the tool that is used by Solatech and our customers to build and maintain their own product data. For example, with Product Designer you could add and maintain products within your system that are not provided by Solatech. This is the tool that Solatech uses to build the products we support. This is available in the Professional versions of our Retail & Fabrication products.
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Is there an annual fee?All Solatech products require an annual licensing fee. This is a fee to keep your license current. With most Solatech software products, you are entitled to free software and product updates and technical support.
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Why is an internet connection required?An internet connection is required for support, to receive software & product updates and to send orders via Online Order Processing, but not to use the system on a day-to-day basis.
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Why do you say “limited technical support” on the license agreement?Our technical support is only available during our business hours.
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I want to install Solatech on 5 computers, but only 3 will be used at a time. Is that 3 or 5 users?The number of licenses for your Solatech software is determined by the number of computers on which the software is loaded.
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Is additional training available if we want it?On-site training is available for a daily rate plus expenses. Most customers utilize the users guide as well as technical support to get going, but, having a training tech come to you or sending a key employee to our offices for training, is available as well.
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Can the software be networked?All Solatech products can be networked. Each package is priced as a single user version and additional network or roaming workstation nodes can be added. Pricing varies with each product.
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CAN I MODIFY ANY OF SOLATECH’S TEMPLATES FOR INVOICES, ORDER FORMS, ETC?Existing reports can be modified and adjusted by the user in the report configuration areas of the software. Custom reports can be created by Solatech and then accessed from within the software. An application like Crystal Reports can access the company database and produce reports from it, but they can’t be integrated into the Solatech software directly.
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What software platforms do you support?Our products are all Microsoft Windows supported products. Which means if you can run Windows, you can use Solatech. System requirements for specific applications are located within the sections for each particular product.
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Can I run Solatech on a Mac?Yes, but it requires a Microsoft Windows emulation environment setup on the Mac to install Solatech. Some Solatech team members work on a Mac in this scenario.
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Does Solatech run on an iPad?No. It is not compatible with iOS.
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How long does it take to get the system after I order it?After all paperwork is completed, the Fabrication systems take approximately 6-8 weeks to develop and ship.
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Does the Solatech Fabrication system generate Production Labels?Yes – Work Orders and Production Labels are generated for all fabricated products.
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Is there an instruction manual and/or documentation available?A getting started Users Guide is provided when your software ships and can also be downloaded in PDF format from the web. Additional and more detailed assistance is available via the online help and our knowledge base articles.
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Can I receive orders electronically?Yes – Using the Solatech Connect product in addition to your Fabrication software, you can accept orders and pull them directly into your system from other Solatech users.
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What if we fabricate a custom product?Almost all of our Fabrication customers fabricate custom products and we build them specifically for each customer. Because of the diversity of our industry, customization of the products for your Solatech software is a necessity.
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Can I create and maintain my own products?Yes – using the Solatech Product Designer software which is included with the Professional package, allows you the same basic capabilities that Solatech’s support staff has in creating your products originally.
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How much time do I need to set up the software before I can start using it?Because of the custom nature of the Fabrication system, we recommend spending 3-4 weeks running your new fabrication system parallel with your current system before going live. As with any new system, there is a learning curve.
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Does your software handle soft treatments for the workroom?Yes. Contact your Solatech representative for details.