Solatech provides a dedicated, in-house support team located in North Carolina that focuses on our clients’ two greatest needs:
- Implementing SalesPRO and Fabricator software for the first time. We provide training tools, documentation, and on-call support to make the process simple, easy to understand, and compatible with your workflow.
- Ongoing support that minimizes interruptions in your work, so you can stay as productive as possible.
Solatech Support Features
- Software downloads and updates
- Live one-on-one personalized new user training and support, via screen sharing
- A library of training and demonstration videos
- Downloadable manuals
- An online knowledgebase
- Access to Solatech staff via phone, email, or remote desktop
- Online issue submission and tracking
Solatech Staff are Here for You
Live support hours are 8:30 am to 5 pm Eastern Time, Monday to Friday excluding some holidays.
Email sent to our support team and messages submitted via our support request form automatically open support tickets at Freshdesk. You will receive email notifications about these tickets.